Refund and Returns Policy for Geekinasec
At Geekinasec, we strive to provide high-quality products and services that meet your needs and exceed your expectations. However, if you’re not fully satisfied with your purchase or service, we’re here to help with our clear and straightforward Refund and Returns Policy.
1. Products
If you purchased a product from Geekinasec and are not satisfied, you may be eligible for a return or refund based on the following conditions:
- Eligibility: Returns are accepted only for physical products that are unused, undamaged, and in their original packaging.
- Return Window: You must request a return within 30 days from the date of purchase.
- Non-Returnable Items: Digital products, services, and custom orders (such as tech setups or personalized consultations) are not eligible for return or refund.
2. Services
We take great care in delivering the best service possible. If you are unsatisfied with a service you received, please contact us as soon as possible to discuss your concerns.
- Service Complaints: If the service provided does not meet your expectations, please notify us within 7 days of completion. We will work with you to address the issue and resolve it to your satisfaction.
- Refunds for Services: Refunds for services are considered on a case-by-case basis. If a service has been partially or fully completed and you are unsatisfied, we will assess the situation to determine whether a partial refund or adjustment is appropriate.
3. Refund Process
To initiate a return or request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at +1-866-650-0942 with your order number, a description of the issue, and any supporting documentation (such as photos of the product or service).
- Assessment: Once we receive your request, we will assess your eligibility for a return or refund based on the condition of the item or service.
- Approval: If your request is approved, we will guide you on how to return the product, and a refund will be processed to your original payment method within 5-10 business days.
- Refund for Services: If a service refund is approved, the refund will be issued based on the scope of work completed and the terms of our agreement.
4. Shipping Costs
- For product returns, the customer is responsible for return shipping costs unless the return is due to a defect or an error on our part (e.g., incorrect item sent).
- Original shipping charges are non-refundable.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, depending on availability and your preference. Please provide photos of the damaged product and packaging to help us process your request quickly.
6. Exceptions and Limitations
- We reserve the right to refuse returns or refunds if the conditions outlined in this policy are not met.
- Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, it may take up to 10 business days for the refund to appear on your statement, depending on your bank’s processing times.
7. Changes to This Policy
Geekinasec reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out:
Geekinasec
Phone: +1-866-650-0942
Address: 15445 VENTURA BLVD., STE 201-507 SHERMAN OAKS CA 91403
